Moon Drop Taxi || Terms and Conditions

Welcome to Moon Drop Taxi. These Terms and Conditions govern your use of our taxi services, whether accessed through our mobile app, website, phone call, or any other method for booking a ride. By booking a taxi, you agree to comply with these terms. If you do not agree, please refrain from using our service.

General Agreement

By accessing or using our service, you agree to be bound by these terms and all applicable laws and regulations. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Booking a Taxi

Booking Process: To book a taxi, users must provide accurate and complete information, including the pick-up location, drop-off address, and any specific ride preferences (e.g., type of vehicle, special requirements). Bookings can be made via the app, website, or by calling our customer service.

Booking Confirmation: Upon successfully booking a taxi, you will receive a confirmation via the app, email, or SMS with your ride details, including driver information, vehicle type, estimated time of arrival, and ride cost.

Availability: Taxi bookings are subject to vehicle availability. While we strive to provide immediate service, we cannot guarantee the availability of a taxi at the exact time or location requested.

Pricing and Payment

Fare Calculation: The fare for your ride will be calculated based on the time, distance traveled, vehicle type, and any applicable taxes, tolls, or surcharges. Fare estimates will be provided before confirming the ride.

Payment Methods: We accept multiple payment methods, including cash, credit/debit cards, and digital wallets. Payment is due at the end of the ride. If the payment method fails or is declined, you will be asked to provide an alternative form of payment.

Additional Charges: You may incur additional charges, including but not limited to waiting time, extra mileage, tolls, or detours, as well as any penalties related to improper behavior or damage to the vehicle.

Cancellation Policy

Cancellation by the User: You may cancel your taxi booking at any time before the driver arrives. Cancellations made after the driver has been dispatched may incur a cancellation fee.

Cancellation by the Service: We reserve the right to cancel your booking if a driver becomes unavailable or if there are safety or technical issues that prevent the completion of the ride.

Refunds: In cases where a cancellation is made under circumstances outlined in our refund policy, you may be eligible for a refund. Refunds, if applicable, will be processed to the original payment method.

User Responsibilities

Accurate Information: You are responsible for providing accurate and complete information at the time of booking, including the correct pick-up and drop-off locations. Incorrect or incomplete information may result in delays or additional charges.

Punctuality: Please be at the designated pick-up location at the scheduled time. If you are not present or fail to communicate delays, the driver may cancel the ride, and you may incur a cancellation fee.

Passenger Conduct: You and any passengers in the vehicle must adhere to local laws and behave in a courteous and respectful manner. Any form of abusive behavior, violence, or unlawful conduct may result in the termination of the ride and possible reporting to authorities.

Driver Responsibilities

Safe and Courteous Service: Drivers are expected to provide safe, professional, and courteous service to all passengers. Drivers must comply with all applicable traffic laws and road safety regulations.

Termination of Ride: The driver reserves the right to terminate the ride if the passenger engages in inappropriate behavior, violates local laws, or endangers the safety of the ride.

Limitation of Liability

Ride Service: Moon Drop Taxi is not liable for delays, accidents, or damages that may occur during the ride, including but not limited to road closures, traffic, weather conditions, or driver error.

Service Disruption: We do not guarantee the availability of a taxi at all times. In the event of service disruption (e.g., technical issues, weather events), we will make reasonable efforts to fulfill your booking but cannot be held liable for any inconvenience caused.

Privacy and Data Protection

We are committed to safeguarding your privacy. By booking a taxi, you consent to the collection and use of your personal data in accordance with our Privacy Policy. We will use your information solely for the purpose of fulfilling your ride request, improving our services, and providing customer support.

Amendments to Terms

We reserve the right to update or modify these Terms at any time. When we make material changes to these Terms, we will notify you by email or through a notice within the app. The updated Terms will be posted on our platform, and your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by the laws of [Insert Jurisdiction]. Any disputes arising from these Terms or your use of the Service will be resolved through [arbitration/mediation] in [Insert Jurisdiction]. If you have any concerns, please contact us at the details provided below before seeking legal recourse.

Contact Information

For any questions, concerns, or to report an issue, you can contact us via:

Email: moondroptaxi@gmail.com

Phone: 96262 30030

Customer Support: 96262 30030

By booking a taxi through Moon Drop Taxi, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.