Moon Drop Taxi - Privacy Policy

At Moon Drop Taxi , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the personal data you provide when using our taxi services through our mobile app, website, or other platforms (collectively referred to as the “Service”).

By accessing or using the Service, you consent to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our service.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information You Provide

Account Information: When you create an account with us, we may collect your name, email address, phone number, profile picture, and other registration details.

Booking Details: When you book a ride, we collect information such as your pick-up and drop-off locations, date and time of travel, vehicle preferences, and payment method.

Payment Information: We may collect credit/debit card details or other payment information to process transactions. Payment information is securely handled by our third-party payment processors.

Communication Information: If you contact us via email, phone, or in-app messaging, we may store your communication for customer support purposes.

B. Automatically Collected Information

Location Data: We collect your precise or approximate location (via GPS) to facilitate ride booking, driver assignment, and route navigation. This information is collected when the app is in use and may continue in the background even when the app is not open, depending on your device settings.

Device and Usage Information: We may collect details about your device (such as your IP address, operating system, and device type) and usage patterns (e.g., app version, time spent on the app, and interactions with the app) to improve our services.

Cookies and Tracking Technologies: Our website and app may use cookies, web beacons, and other tracking technologies to enhance your user experience, analyze usage patterns, and deliver personalized content and ads. You can control the use of cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: To process ride bookings, assign drivers, and facilitate payment transactions.

Personalization: To personalize your experience, including showing ride options, promotions, and offers tailored to your preferences.

Communication: To send you ride confirmations, updates, promotions, and customer support responses.

Improving Services: To analyze usage patterns, monitor performance, troubleshoot issues, and develop new features to enhance the service.

Security and Fraud Prevention: To ensure the safety and security of our users, prevent fraud, and detect unauthorized activity.

Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

With Service Providers: We may share your information with trusted third- party service providers (e.g., payment processors, cloud storage providers, and marketing agencies) to help us provide our services.

With Drivers: When you book a ride, your name, phone number, and ride details (e.g., pick-up and drop-off locations) will be shared with the driver to facilitate the ride.

For Legal Purposes: We may disclose your information to comply with legal obligations, protect our rights, or prevent illegal activities (e.g., in response to subpoenas, court orders, or requests from law enforcement).

With Your Consent: We may share your information if you have given explicit consent for such sharing.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing the service, complying with legal obligations, resolving disputes, and enforcing our agreements. When your data is no longer required, we will securely delete or anonymize it.

5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can update or correct your personal information if it is inaccurate or incomplete.

Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., when retention is necessary for legal reasons).

Opt-out of Marketing Communications: You can opt out of receiving promotional emails or messages by following the unsubscribe instructions provided in each communication.

Location Data: You can control the collection of location data by adjusting your device settings. However, please note that disabling location tracking may affect the functionality of certain features of our service.

To exercise any of these rights, please contact us using the details provided below.

6. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.

7. Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to these third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you visit.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child, please contact us immediately so we can take appropriate action to remove such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of the Service. When we make changes, we will post the updated Privacy Policy on our website and app, and the revised policy will become effective as of the “Effective Date” listed above.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

For any questions, concerns, or to report an issue, you can contact us via:

Email: moondroptaxi@gmail.com

Phone: 96262 30030

Customer Support: 96262 30030

By using our service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.